Last updated: 12/01/2026
We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Who We Are
Data Controller:
Pinecrest Housing Limited
We are responsible for deciding how and why your personal data is processed.
- Personal Data We Collect
We may collect and process the following personal data:
Information you provide to us
- Name
- Email address
- Contact details
- Any information you submit via forms, emails, or other communications
Information collected automatically
- IP address
- Browser type and version
- Device and operating system
- Pages visited, time and date of visits, and referring URLs
- How We Use Your Personal Data
We use your personal data to:
- Operate and maintain the Website
- Respond to enquiries or communications
- Improve our Website and user experience
- Monitor usage and performance
- Comply with legal or regulatory obligations
- Lawful Bases for Processing (UK GDPR)
Under UK GDPR, we must have a lawful basis to process your personal data. We rely on one or more of the following:
- Consent – where you have given clear consent (e.g. contacting us via a form)
- Legitimate interests – to operate, improve, and secure our Website
- Legal obligation – where processing is required by law
- Contract – where processing is necessary to perform a contract with you
- Cookies
We use cookies and similar technologies to:
- Ensure the Website functions properly
- Analyse traffic and usage
Where required by law, we will ask for your consent before placing non-essential cookies. You can manage or disable cookies through your browser settings.
- Sharing Your Personal Data
We do not sell your personal data. We may share it only:
- With trusted service providers who help us operate the Website
- Where required by law or regulatory authorities
- To protect our legal rights, safety, or property
All third parties are required to respect the security of your personal data and treat it lawfully.
- International Data Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data.
- Data Security and Retention
We take appropriate technical and organisational measures to protect your personal data. We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy or to comply with legal requirements.
- Your Data Protection Rights (UK)
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details below.
- Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
- Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
- Children’s Data
Our Website is not intended for children under the age of 18, and we do not knowingly collect personal data from children.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: pinecresthousing@outlook.com
Website: www.pinecresthousing.co.uk